Patient Relations Executive Role

Job Requirements:

Pleasant personality and positive attitude
Excellent communication and interpersonal skills
Active listening skills
Able to explain things in a friendly and professional manner
Good telephone etiquette with pleasant voice
Caring, helpful and supportive by nature
Strong sense of responsibility and ability to do what it takes
Meticulous, systematic and well-organized
Proactive, flexible, versatile, adaptive to change with can-do attitude
IT savvy / Good computer knowledge
Ability to set priorities and multitask well in a fast paced environment
Excellent command in English and Mandarin to liaise with English and Mandarin speaking patients
Able to commit to 4 days of variable shift work (with 3 rest days per week)
Minimum Diploma / Bachelor Degree in any discipline

Job Responsibilities:

Be a keen and resourceful learner to understand more about dental knowledge to be able to explain dental treatment procedures and oral home care instruction to our patients
Attend to all patients’ enquiries in a timely and professional manner (mode of enquiries: walk-in, phone, emails, LiveChat, website appointment requests, SMS and etc.)
Wow patients with service excellence
Manage appointments and schedule for all clinicians
Be our brand ambassador and build good relationship with patients
Make follow up calls and handle treatment coordinating work
Provide clinicians and patients administrative support
Educate patients on our dental philosophy and treatment
Use Patient Management System and office software efficiently (training will be provided)
Come up with new ideas and proposals for improvement projects
Actively take part in enhancing overall patient service experience
Initiate or participate in improvement projects to increase work efficiency and productivity